Shipping Policy

Shipping Policy

We waive the shipping price for orders valued at Rs. 750 or above. For orders below Rs 750, a Rs.50 shipping fee is applied.

We take great care when sending our products to you. Hence we partner only with reputed shipping concerns to ship your orders.

We generally dispatch your items within 24 - 48 hours of order placing. You may expect your item to be delivered to you in 3 - 5 working days in all major cities and 7 - 10 days for other distant places. You can track your order online after 24 hours of dispatch.

Before you pay for your purchase, we will verify your shipping address and pin code with our database. If our logistics service providers cannot service your order or the area is not covered, we will ask you to provide an alternate shipping address. You can make purchases on the Site from anywhere, but you must ensure that your payment and shipping address are in India.

When you provide an alternative address for delivery, you are responsible for accepting and collecting the package from that address; confirmation from the logistics service provider of successful delivery to the alternative shipping address is deemed acceptance of delivery by you, and Dhanvi Intimates will not be held answerable in this regard.

Additional Information:

Orders are shipped within 24-48 hours of placement. However, due to ongoing festive and national vacations, we may take longer, up to 3 - 5 working days.
While we will make every effort to ship all goods in your order together, product availability may prevent us from doing so. In such rare circumstances, we will notify you and request your choice to continue further.
Please take note that all orders will be dispatched with an invoice specifying the price, according per Indian Tax Regulations.

Refusal of delivery:
Before taking receipt of any product, please confirm that the packing has not been destroyed or tampered with. If you notice that the box is damaged or tampered with, please decline delivery and contact our Customer Care at +91 9751356000 or online@dhanviintimates.com, noting your order number. We will do our best to ensure that you receive a new delivery as soon as possible.

You are asked to fill out the delivery sheet/acknowledgment used by logistics service providers and record the condition of the delivered goods. Claims for damaged or tampered merchandise will not be entertained beyond the returns policy.

Delivery Time:
The ['product order page'] will provide the anticipated delivery time for each product. After placing your order, Dhanvi Intimates will send you an email or SMS with a summary of the order and an approximate delivery time to your location. The delivery partner may require more time to ship some products, as shown by the notification on the ['product order page']. This period will be added to the shipping speed you select.

Delivery timeframes are only estimates and shouldn't be relied on as such. Deliveries to specific places may take longer than planned due to their accessibility and serviceability by the logistics service provider.

About Delayed Delivery

  • Delivery may take longer owing to:
  • Bad weather.
  • There have been transportation delays.
  • Natural disasters.
  • Political disturbances.
  • Logistics service provider-related difficulties.
  • The product was lost in transit.
  • Regional or national holidays are classified as delivery holidays.
  • Other unforeseeable occurrences or circumstances outside Dhanvi Intimates' or the logistics service provider's control.


If the estimated delivery date has passed and you have not received your order, please contact us and we will track your package. In such instances, we may attempt to contact you proactively. Please check your email and SMS frequently for such updates.

Dhanvi Intimates will not compensate for any emotional distress, inconvenience, or loss caused by a delay in delivery for any reason. If any goods in your order is unavailable, delayed, or lost in transit, you may be notified via email or SMS to the email address or mobile phone you supplied to Dhanvi Intimates.

Shipping Charges
Shipping charges may be added to the order value. The shipping charges, if any, will be displayed at the time of checkout. Unless otherwise specified, all delivery rates include goods and services tax. Shipping charges may vary by pin code due to increased shipping costs. Delivery rates will vary depending on the pin code and kind of product.

Payment Policy:

Online purchase requires payment. All payments will be collected using secure payment alternatives.

We accept all types of prepaid payments, including major credit cards, debit cards, and net banking. Dhanvi Intimates may also provide an industry-leading solution for cash on delivery.

You may only pay in Indian Rupees for any purchases you make on the Site. If the transaction is prepaid, Dhanvi Intimates will send you an email or SMS at the email address or mobile number you gave them to confirm receipt of the payment. This notification will be delivered after Dhanvi Intimates has successfully received the payment for the order. Depending on pin codes or the Indian state where delivery is to take place, there can be restrictions on the total amount of Cash on Delivery payments. Dhanvi Intimates retains the right, based on previous Cash on Delivery transaction history, to cancel, restrict, or block Your purchases.

Debit and Credit Cards
All Visa, Master Card, Maestro, American Express, and Diners cards are accepted at Dhanvi Intimates. You will be taken to the website of Your issuing bank, where you must follow the instructions to finish the payment.

Online Banking
Using Your Net Banking account, you can pay for an order. The Site uses a number of banks to process payments from You to merchants for your orders. After entering your unique login ID and password, you will be taken to the website of your bank, where you can complete the payment process.

Cash on Delivery
One of the payment options available on Dhanvi Intimates for purchases is Cash on Delivery, which eliminates the need for upfront payments.

All qualified Dhanvi Intimates products can be paid for with cash on delivery. The phrase ['Eligible for Cash on Delivery'] on the ['product order page'] for delivery in specific pin codes will identify products that qualify.

Issues with Payments - Pending Payments:

Payments can sometimes fail or remain in the pending stage. Some of the reasons could be:

  • The debit or credit card information is typed incorrectly.
  • The card might be blocked, or the card information might need to be changed or updated.
  • While the transaction is being handled by your bank, the page is inadvertently closed, or reloaded, or the backspace key is pushed.
  • Due to a technical issue, Dhanvi Intimates' connection with Your bank or issuer failed, preventing the transaction from being completed.
  • Dhanvi Intimates does not recognize the card, bank, or issuer.
  • The password or login information is entered incorrectly.
  • The amount of the payment exceeds the cap that You and Your bank or issuer have mutually agreed upon.
  • Try placing the order again soon or get in touch with your bank or issuer for technical support if you experience any of the aforementioned payment problems. When making a payment, Dhanvi Intimates assumes no liability for any loss or inconvenience You may experience, nor for any unauthorized debits from Your cards or net banking accounts.

 

Issuing Bank Terms and Conditions

Users recognize and understand that all payments made by them using legitimate credit cards, debit cards, cash cards, and other payment instruments or mechanisms, such as net banking facilities, will be handled through a payment gateway or suitable payment system infrastructure, and that these transactions will be subject to separate terms and conditions that have been agreed upon by the User and the relevant issuing bank and company of payment instruments.

We waive the shipping price for orders valued at Rs. 750 or above. For orders below Rs 750, a Rs.50 shipping fee is applied.

We take great care when sending our products to you. Hence we partner only with reputed shipping concerns to ship your orders.

We generally dispatch your items within 24 - 48 hours of order placing. You may expect your item to be delivered to you in 3 - 5 working days in all major cities and 7 - 10 days for other distant places. You can track your order online after 24 hours of dispatch.

Before you pay for your purchase, we will verify your shipping address and pin code with our database. If our logistics service providers cannot service your order or the area is not covered, we will ask you to provide an alternate shipping address. You can make purchases on the Site from anywhere, but you must ensure that your payment and shipping address are in India.

When you provide an alternative address for delivery, you are responsible for accepting and collecting the package from that address; confirmation from the logistics service provider of successful delivery to the alternative shipping address is deemed acceptance of delivery by you, and Dhanvi Intimates will not be held answerable in this regard.

Additional Information:

Orders are shipped within 24-48 hours of placement. However, due to ongoing festive and national vacations, we may take longer, up to 3 - 5 working days.

While we will make every effort to ship all goods in your order together, product availability may prevent us from doing so. In such rare circumstances, we will notify you and request your choice to continue further.

Please take note that all orders will be dispatched with an invoice specifying the price, according per Indian Tax Regulations.

Refusal of delivery
Before taking receipt of any product, please confirm that the packing has not been destroyed or tampered with. If you notice that the box is damaged or tampered with, please decline delivery and contact our Customer Care at 9751356000 or online@dhanviintimates.com, noting your order number. We will do our best to ensure that you receive a new delivery as soon as possible.

You are asked to fill out the delivery sheet/acknowledgment used by logistics service providers and record the condition of the delivered goods. Claims for damaged or tampered merchandise will not be entertained beyond the returns policy.

Delivery Time:
The ['product order page'] will provide the anticipated delivery time for each product. After placing your order, Dhanvi Intimates will send you an email or SMS with a summary of the order and an approximate delivery time to your location. The delivery partner may require more time to ship some products, as shown by the notification on the ['product order page']. This period will be added to the shipping speed you select.

Delivery timeframes are only estimates and shouldn't be relied on as such. Deliveries to specific places may take longer than planned due to their accessibility and serviceability by the logistics service provider.

About Delayed Delivery

Delivery may take longer owing to:

  • Bad weather.
  • There have been transportation delays.
  • Natural disasters.
  • Political disturbances.
  • Logistics service provider-related difficulties.
  • The product was lost in transit.
  • Regional or national holidays are classified as delivery holidays.
  • Other unforeseeable occurrences or circumstances outside Dhanvi Intimates' or the logistics service provider's con

If the estimated delivery date has passed and you have not received your order, please contact us and we will track your package. In such instances, we may attempt to contact you proactively. Please check your email and SMS frequently for such updates.

Dhanvi Intimates will not compensate for any emotional distress, inconvenience, or loss caused by a delay in delivery for any reason. If any goods in your order is unavailable, delayed, or lost in transit, you may be notified via email or SMS to the email address or mobile phone you supplied to Dhanvi Intimates.

Shipping Charges
Shipping charges may be added to the order value. The shipping charges, if any, will be displayed at the time of checkout. Unless otherwise specified, all delivery rates include goods and services tax. Shipping charges may vary by pin code due to increased shipping costs. Delivery rates will vary depending on the pin code and kind of product.

Payment Policy:

Online purchase requires payment. All payments will be collected using secure payment alternatives.

We accept all types of prepaid payments, including major credit cards, debit cards, and net banking. Dhanvi Intimates may also provide an industry-leading solution for cash on delivery.

You may only pay in Indian Rupees for any purchases you make on the Site. If the transaction is prepaid, Dhanvi Intimates will send you an email or SMS at the email address or mobile number you gave them to confirm receipt of the payment. This notification will be delivered after Dhanvi Intimates has successfully received the payment for the order. Depending on pin codes or the Indian state where delivery is to take place, there can be restrictions on the total amount of Cash on Delivery payments. Dhanvi Intimates retains the right, based on previous Cash on Delivery transaction history, to cancel, restrict, or block Your purchases.

Debit and Credit Cards

All Visa, Master Card, Maestro, American Express, and Diners cards are accepted at Dhanvi Intimates. You will be taken to the website of Your issuing bank, where you must follow the instructions to finish the payment.

Online Banking
Using Your Net Banking account, you can pay for an order. The Site uses a number of banks to process payments from You to merchants for your orders. After entering your unique login ID and password, you will be taken to the website of your bank, where you can complete the payment process.

Cash on Delivery
One of the payment options available on Dhanvi Intimates for purchases is Cash on Delivery, which eliminates the need for upfront payments.

All qualified Dhanvi Intimates products can be paid for with cash on delivery. The phrase ['Eligible for Cash on Delivery'] on the ['product order page'] for delivery in specific pin codes will identify products that qualify.

Issues with Payments - Pending Payments:

Payments can sometimes fail or remain in the pending stage. Some of the reasons could be:

  • The debit or credit card information is typed incorrectly.
  • The card might be blocked, or the card information might need to be changed or updated.
  • While the transaction is being handled by your bank, the page is inadvertently closed, or reloaded, or the backspace key is pushed.
  • Due to a technical issue, Dhanvi Intimates' connection with Your bank or issuer failed, preventing the transaction from being completed.
  • Dhanvi Intimates does not recognize the card, bank, or issuer.
  • The password or login information is entered incorrectly.
  • The amount of the payment exceeds the cap that You and Your bank or issuer have mutually agreed upon.

 

Try placing the order again soon or get in touch with your bank or issuer for technical support if you experience any of the aforementioned payment problems. When making a payment, Dhanvi Intimates assumes no liability for any loss or inconvenience You may experience, nor for any unauthorized debits from Your cards or net banking accounts.

Issuing Bank Terms and Conditions

Users recognize and understand that all payments made by them using legitimate credit cards, debit cards, cash cards, and other payment instruments or mechanisms, such as net banking facilities, will be handled through a payment gateway or suitable payment system infrastructure, and that these transactions will be subject to separate terms and conditions that have been agreed upon by the User and the relevant issuing bank and company of payment instruments.